Battery coverage under HP Care pack (2024)

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Battery coverage under HP Care pack

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Battery coverage under HP Care pack (3)

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Battery coverage under HP Care pack (5)

Bhar3

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‎06-28-202412:40 AM

Battery coverage under HP Care pack (6) HP Recommended

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Product: HP Laptop PC 15s-du3000

Operating System: Microsoft Windows 11

HI,

Any update if this issue is sorted out?

I had purchased laptop in 2021 with 2 years extended warranty.

I am also facing same issue that the battery is not covered as HP customer care.

Please sort this out ASAP

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  • HP Laptop PC 15s-du3000
  • Microsoft Windows 11

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  • Windows 11

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I have the same question

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Battery coverage under HP Care pack (7)

Battery coverage under HP Care pack (8)banhien

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‎06-28-202402:12 AM

Battery coverage under HP Care pack (9) HP Recommended

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@Bhar3

Please read in black and white

General Battery Warranty Terms and HP Care Pack with Battery Support Terms:

The battery warranty and HP Care Pack with Battery Support only covers failures resulting from defects in materials or workmanship. The warranty does not cover the following:

  • Decrease in capacity that occurs over time and with use of the batteries.
  • Failure or diminished capacity resulting from accidents, misuse, abuse, contamination, or other external causes.
  • Failure or diminished capacity resulting from improper calibration.
  • Failure or diminished capacity resulting improper or inadequate maintenance.
  • Battery life expectancy varies depends on product configuration and usage, including but not limited to product model, applications running, power management settings, and product features.

Regards.

BH
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