Job Opening: Floating Leasing Consultant - Lease Up Opportunity! (2024)

Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.

Essential Functions/Responsibilities

Sales and Marketing

  • Warmly greet prospective residents and create a personal connection while determining needs and preferences

  • Professionally present the community and apartments along with specific features and benefits

  • Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner

  • Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease

  • Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors

  • Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)

  • Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily

  • Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition

  • Share promotional ideas and events for marketing timeline

  • Assist in Social Media advertising as directed by the Manager

  • Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager

  • Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents

  • Address and complete all other duties as assigned

Customer Service

  • Understand and support the customer experience vision for Mill Creek Residential

  • Communicate service guarantees and customer service standards to prospective and current residents

  • Take ownership to personally address and resolve customer concerns in a timely professional manner

  • Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers

  • Contribute ideas for improving resident satisfaction to the Community Manager

  • Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention

  • Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied

  • Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager

  • Address and complete all other duties as assigned

  • Embody the Mill Creek mission, values and brand promise in all that he or she does

Operational Standards

  • Complete all new lease and renewal paperwork, including related addendums

  • Attend any training classes/meetings as required or recommended by management

  • Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager

  • Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily

  • Post Craigslist ads daily to generate traffic

  • Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills

  • Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates

  • Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations

  • Address and complete all other duties as assigned

Edu ca tion an d/or E x p e ri e n c e

  • High School diploma or equivalent (GED) preferred

  • Commitment to, and passionate for, providing outstanding customer service

  • Strong communication skills (written and verbal)

  • Multi Family or related property management experience, retails sales or hospitality experience

Skills/Specialized Kn o w ledg e

  • Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication

  • Ability to take ownership of resident issues and/or concerns and come to a resolution

  • In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community

  • Continuous research of area competitors such as pricing, amenities, features etc.

  • Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software

  • Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division

  • Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices

  • Capable of travelling between two or more communities, if necessary

  • Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked

About the Benefits of joining the Mill Creek Team

  • Competitive compensation

  • Comprehensive medical, dental and vision

  • Employer sponsored short and long term disability, Life and ADD insurance

  • 401k with employer matching

  • Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.

For more information about our DE&I initiatives, please click here (https://millcreekplaces.com/2020-esg-report/) to review our inaugural Environmental, Social, Governance (ESG) Report.

Job Opening: Floating Leasing Consultant - Lease Up Opportunity! (2024)

FAQs

What is a floating leasing consultant job description? ›

Leasing Consultant - Floating

Partners with the Property Manager and leasing staff to plan and facilitate market outreach initiatives to attract additional prospective tenants to the property. A valid drivers' license is required.

How do you ace a leasing consultant interview? ›

Caring and Patience are key. Demonstrate that you are an active listener during your interview and try to avoid interrupting your interviewer or rushing through your answers. Remember, renting a new home is both an exciting and challenging time. Show your customer that you're here to help.

How do you describe a leasing consultant on a resume? ›

Common duties listed on a Leasing Consultant resume sample include showing vacant apartments, handling maintenance requests, providing information on lease terms, and posting apartment ads on specialized websites.

Why should we hire you as a leasing consultant? ›

A good leasing consultant is not just knowledgeable about real estate; they are also excellent communicators, adept at multitasking, and have a knack for sales and customer service. They should be tech-savvy and always willing to learn and adapt.

What is the job description of a float position? ›

As a floater, your responsibilities include temporarily covering a position, and you typically pick up shifts as needed. You may float between locations or between departments.

What is the most important role of a leasing consultant? ›

Leasing Consultants interact with potential and existing tenants on behalf of landlords or property management companies. Through their efforts, they work to assist them in viewing properties and negotiating lease terms like prices and renewals.

How do you stand out in a consulting interview? ›

Ace the Case: 7 Steps to Cracking Your Consulting Interview
  1. Ask Questions—From the Start. ...
  2. Engage Your Interviewer. ...
  3. Structure, Structure, Structure. ...
  4. Recognize Case Archetypes. ...
  5. Practice Your Numbers. ...
  6. Keep Up With Industries. ...
  7. Practice—and Grab a Buddy.

How to crack a consulting interview? ›

How to prepare for a consulting interview
  1. Research the company. ...
  2. Prepare your questions. ...
  3. Consider how you are a good fit for the company. ...
  4. Brainstorm examples for behavioral questions. ...
  5. Review case types. ...
  6. Learn about multiple industries. ...
  7. Practice your math skills. ...
  8. Practice.
Feb 16, 2023

Why should we hire you as a consultant? ›

Sample Answer: I'm a highly motivated individual who is eager to learn and grow. I have a proven track record of success in my field and I'm excited to bring that experience to your company. I'm very familiar with your industry and I've worked with companies just like yours.

How do you write a consultant job description? ›

Consultant duties and responsibilities
  1. Provide industry-specific coaching and training to clientele.
  2. Brainstorm strategies for growth, positive change and improvement.
  3. Assist with marketing campaigns and brand development and review data.
  4. Give presentations and organize team meetings.
Sep 27, 2023

What is a good objective for a leasing agent? ›

Resume Objective Examples for Leasing Agents:

Highly motivated and customer-focused Leasing Agent seeking an entry-level position to utilize my excellent communication skills and attention to detail to provide exceptional service to tenants and contribute to the success of a property management company.

What is a lease up specialist job description? ›

As a Lease Up Specialist, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management of a property during the initial lease-up.

How to nail a leasing consultant interview? ›

The ideal candidate will have experience providing excellent customer service, whether it is answering questions over the phone or in person. Focus on the applicant's ability to handle customer service and their interpersonal skills.

How do you answer why we need to hire you? ›

Here are some additional examples to build your response to “Why should we hire you?”:
  1. You have a passion for the work and proven abilities.
  2. You have differentiated experience in this field.
  3. You have exceptional drive and determination to succeed.
  4. You have unique skills that separate you from other candidates.
Jul 31, 2023

How to dress for a leasing consultant interview? ›

Especially in property management and leasing, dressing conservatively and appearing well-polished will show your employers and customers that you are serious about your job, and will give you the confidence needed to lease an apartment.

What is the difference between leasing agent and consultant? ›

What is the difference between a leasing agent and a leasing consultant? Leasing agents seek tenants for their rental properties and handle the signing of lease while leasing consultants provides advice to tenants on the rental options that are on the market.

What is another name for a leasing consultant? ›

The titles Leasing Agent and Leasing Consultant are used interchangeably in the property management industry.

What is the turnover rate for a leasing consultant? ›

Successful leasing agents are the heart and soul of property management companies. But according to multifamily leasing agent statistics provided by the National Apartment Association, the average turnover rate for onsite leasing agents (in 2019) is almost 32%.

What does a floating manager do? ›

Floating General Managers fill in for General Managers at various locations as assigned by the District Manager. When assigned to a location, he or she assumes the full duties of a General Manager, which includes accounting, operations, marketing, and human resource functions.

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